The Problem: A Five-Star Resort with Three-Star WiFi

A luxury boutique resort in Punta Cana with 400 rooms, 2 restaurants, spa, event halls, and private beach came to INALAMBRICA.US with a problem that was destroying their online reputation: the WiFi was so poor that guests mentioned connectivity in their negative TripAdvisor reviews. In peak season with 1,200 simultaneous active devices — phones, laptops, smart TVs, tablets — the network completely collapsed.

The Diagnosis: Fundamentally Incorrect Architecture

The technical team found the root cause: the resort had 45 consumer-grade Access Points in an ad-hoc design, with no load segregation, no isolated guest VLAN, no QoS, and all on the same 2.4GHz channel 6. It was a mutual interference chaos guaranteed by design.

The Solution: Complete replacement with 62 UniFi U7 Pro APs in a predictive coverage design with pre-installation heatmap. UniFi Pro 48-PoE++ switches on each floor for PoE power. VLAN separation: guests, operations, administration, IoT. QoS that prioritizes video streaming over casual browsing and reserves bandwidth for hotel management applications.

The Results: Numbers That Speak

  • Average throughput per room: From 2 chaotic Mbps to 85 guaranteed Mbps at peak hours.
  • WiFi satisfaction in reviews: Negative WiFi mentions dropped 94% in the 3 months post-implementation.
  • ROI: The project paid for itself in 7 months solely through reduced complaints managed by the reception team.

Does your hotel property have WiFi that impacts your online reviews?

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