Decoding the SLA: The Math That Matters
Every service provider offers high uptime SLAs. But most business owners don't know the math behind them:
- 99% uptime = 87.6 hours of allowed downtime per year (nearly 4 days)
- 99.9% uptime = 8.76 hours of downtime per year
- 99.99% uptime = 52.6 minutes of downtime per year
The difference between 99% and 99.9% is the difference between 4 days of network outage and less than 9 hours. For a 24/7 operation, that difference can mean hundreds of thousands of dollars in losses.
How We Guarantee 99.9% in Practice
Equipment Redundancy: In critical installations, we implement active redundancy: two core switches in cluster, two WAN links with automatic failover in seconds. If one component fails, the backup takes over automatically without human intervention.
Preventive Maintenance: 70% of outages are predictable. Firmware updates in overnight maintenance windows, replacement of equipment showing early failure signs, and periodic failover testing ensure problems are anticipated before they occur.
Does your current provider contractually guarantee uptime with compensation for non-compliance?
Our MSP contracts include uptime SLAs with real compensation clauses. Not just promises.
See MSP Plans with SLA
