The Real Cost of Waiting for the Technician
An employee working 8 hours who loses 1 hour without network access due to a poorly handled technical issue has 87.5% productivity that day. Multiply that by 50 employees waiting for "IT" to investigate the problem, and the cost is thousands of dollars in lost productivity for an incident that could have been resolved in 20 minutes with immediate specialized support.
The INALAMBRICA.US MSP Help Desk
First Contact with an Engineer: No front-line agents reading from scripts. First contact is directly with a UniFi-certified engineer with read access to your infrastructure. Diagnosis begins in seconds, not minutes.
Support Channels: WhatsApp Business with guaranteed response in under 10 minutes, web ticketing portal with automatic priority by severity, and emergency direct line for critical incidents.
- Secure Remote Access: Via SSH connection and VPN to the client environment, we resolve 85% of network incidents completely remotely without requiring a site visit.
- Client Knowledge Base: We maintain updated documentation for every client installation — topology, access credentials, special configurations — so any on-duty engineer can handle support without a learning curve.
How long does it currently take to get specialized technical support when the network fails?
With our MSP plan, first specialized support contact occurs in under 10 minutes, regardless of the day or time.
Contract Specialized Support
